Troubleshooting guide
The system should respond correctly to all voice commands without difficulty. If problems are encountered, try the following solutions.
Where the solutions are listed by number, try each solution in turn, starting with number 1, until the problem is resolved.

See also:
Storage box (if so equipped)
To open, push the storage box lid 1 as
illustrated.
The inner tray can be removed2 as illustrated.
Do not place valuable items in the storage
box.
Do not use the storage box as an ashtray ...
Vehicle load capacity
Do not exceed the load limit of your vehicle
shown as “The combined weight of occupants
and cargo” on the Tire and Loading
Information label. Do not exceed the
number of occupants shown as “ ...
Roof rack (if so equipped for Hardtop models)
Always distribute the luggage evenly on the roof
rack. Do not load more than 165 lb (75 kg)
(black) or 220 lb (100 kg) (silver) on the roof
rails. Observe the maximum load limit shown on
the cro ...
